Frequently Asked Questions
How long does shipping take? +
Most orders arrive in 7–14 business days worldwide. US orders typically arrive in 7–12 days. All orders include tracking. See our full
Shipping Policy for details by region.
Are your products authentic? +
Yes. All DewRitual products are 100% authentic Korean skincare from verified brands including COSRX, Anua, Beauty of Joseon, Dr.Jart+, and more. We source directly from brand distributors and authorized suppliers.
What's your return policy? +
30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of delivery. Damaged or defective products are replaced at no cost. See our full
Return Policy.
Can I change or cancel my order? +
Contact us within 24 hours of placing your order at
hello@dewritual.store. We process orders quickly, so we can't guarantee changes after dispatch — but we'll always try.
Do you ship worldwide? +
Yes, we ship to most countries worldwide. Shipping rates and times vary by destination. Import duties may apply depending on your country's customs regulations — these are the buyer's responsibility.
Which products are best for sensitive skin? +
Take our
Skin Quiz for a personalized recommendation. Generally, our most popular sensitive skin picks are: Anua Heartleaf Toner, COSRX Snail Mucin Essence, Purito Centella Unscented Serum, and Dr.Jart+ Cicapair Cream. Always patch-test first.
I had a reaction to a product — what do I do? +
Stop using the product immediately and rinse with cool water. Email us at
hello@dewritual.store — we'll arrange a full refund even for opened products. If you're experiencing a severe reaction, seek medical attention promptly.
Where can I track my order? +
You'll receive a shipping confirmation email with your tracking number and link once your order dispatches. Tracking updates may take 24–48 hours to appear. If you haven't received tracking after 5 business days, email us.